Before Contacting Us please read
NO DOWNLOAD LINK
WHAT DO THE DIFFERENT ORDER STATUS MEAN?
WHERE DO I FIND MY REGISTRATION KEY?
SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES
1) NO DOWNLOAD LINK
Exact download/delivery details for each product is shown on the respective
product page in the shop, in the top grey information box.
Many of our products are freely downloadable, you are just purchasing a key to
register them. The download link is shown on the respective product page,
please download the file from there!
Where do i find my download?
Whenever you purchase a downloadable product you will find the link in your
User Account, under Order History: click on the respective
-Order Date-. You will see the link on the bottom of the page listing all
2) LOST REGISTRATION KEY
Normally you can retrieve your registration key from the respective order
details page in your customer account online. Should you have received your key
directly from the developer/author/publisher of the product then you need to
request the key directly there. Support addresses are shown in the products
manual and/or on the respective page in the shop.
3) WHAT DO
THE DIFFERENT ORDER STATUS MEAN?
Your order will always show a status, this is their meaning:
DELIVERED: Payment has been received and you can
either download your product, receive your registration key or serial number or
in case of physichal products the entity shipping them has been advised to do
PENDING: NO payment has been received!
In case of cash payments or bank transfers we are waiting
for their receipt and the status will be switched to 'Delivered' once
PAYPAL payments: if you paid by Paypal and the shipemtn
status remains 'Pending' after 10 minutes, then it means that your payment
has not gone through from Paypal to us. In this case repeat the entire order
process. Your original order will remain 'pending' and is then obsolete.
WILL YOU SEND A CD?
No... most of our products are for direct download or you can even download the
product before purchasing so you will only be receiving a registration key.
Any physical (boxes, hardware, etc) products will be shipped to you by the
respective publisher or manufacturer.
Each products delivery method is explained in the respective product information
4) WHERE DO I FIND MY
Whenever you purchase a product please first check the information listed in
the respective prodcuts listing page in the shop to know if your product
requires a key and if so how it is delivered::
- Registration Key upon purchase: You will find your registration
key listed in the -Order History- link of your User Account.
Click on the respective order date for a detailed listing of the order.
Note: keys are only shown if payment for order has been received.
- Key will be supplied within 24 hours of purchase: this means
that the author/developer will email you your key. If after 24 hours you
have not received please contact the respective developer/publisher/author
directly for the key to be resent.
I KEEP BEING RETURNED TO THE SAME PAGE
Every time the system returns you to an entry page, it means that a required
entry is missing. Please recheck all fields and fill in the missing information.
HOT TIP: on the customer details entry page the -STATE- field is
one customers most commonly forget.
FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
If this is your first purchase then this will be a two step process: all
customers need a customer account.
Before the actual purchase process is initiated the system will ask you for your
customer details (name, address, etc) so it can create a customer account. This
is a one time event only and on all future purchases the system will know who
you are already.
Some of the files offered are quite large. While we do not generally
recommend the use any Download Managers, however if you have difficulties you
may want to use Free Download Manager, which is freely usable and available at
ADSL and Cable Modem users will mostly find it not necessary to use a Download
Manager at all.
various items... but nothing has been delivered
We carry products with different delivery forms. Most are automatic file
download or registration key deliveries. However some products require that we
manually issue a registration key that is then sent to you via email. Should
one of this products be among the various items you ordered then the entire
order is halted until we process that one key manually. Officially this can take
up to 24 hours... but normally it happens much quicker..
SUPPORT: WHERE DO I
GET SUPPORT FOR MY PURCHASES
SimulShop.com can not and will not give any product related support for
Product related support will always be given directly by the Developer, Author
and or Publisher or Manufacturer.
Please check the respective product information page on SimulShop.com where in
the Information Box on top of each products description you will find a line
titled SUPPORT. This line will always show information about where to turn for
product related support!