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Perfect Flight - FS Approaches 7  Switzerland
Perfect Flight - FS Approaches 7 Switzerland
14.99
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Before Contacting Us please read carefully..

  • 1) NO DOWNLOAD LINK

  • 2) LOST REGISTRATION KEY

  • 3) WHAT DO THE DIFFERENT ORDER STATUS MEAN?

  • 4) WHERE DO I FIND MY REGISTRATION KEY?

  • 5) SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES
     

1) NO DOWNLOAD LINK
Exact download/delivery details for each product is shown on the respective product page in the shop, in the top grey information box.
Many of our products are freely downloadable, you are just purchasing a key to register them.  The download link is shown on the respective product page, please download the file from there!

Where do i find my download?
Whenever you purchase a downloadable product you will find the link in your User Account, under Order History: click on the respective -Order Date-. You will see the link on the bottom of the page listing all order information.

2) LOST REGISTRATION KEY
Normally you can retrieve your registration key from the respective order details page in your customer account online. Should you have received your key directly from the developer/author/publisher of the product then you need to request the key directly there. Support addresses are shown in the products manual and/or on the respective page in the shop.

3) WHAT DO THE DIFFERENT ORDER STATUS MEAN?

Your order will always show a status, this is their meaning:

DELIVERED: Payment has been received and you can either download your product, receive your registration key or serial number or in case of physichal products the entity shipping them has been advised to do so.

PENDING: NO payment has been received!

  • In case of cash payments or bank transfers we are waiting for their receipt and the status will be switched to 'Delivered' once received.

  • PAYPAL payments: if you paid by Paypal and the shipemtn status remains 'Pending' after 10 minutes, then it means that your payment has not gone through from Paypal to us. In this case repeat the entire order process. Your original order will remain 'pending' and is then obsolete.

WILL YOU SEND A CD?
No... most of our products are for direct download or you can even download the product before purchasing so you will only be receiving a registration key.
Any physical (boxes, hardware, etc)  products will be shipped to you by the respective publisher or manufacturer.
Each products delivery method is explained in the respective product information page.

4) WHERE DO I FIND MY REGISTRATION KEY?
Whenever you purchase a product please first check the information listed in the respective prodcuts listing page in the shop to know if your product requires a key and if so how it is delivered::

  • Registration Key upon purchase: You will find your registration key listed in the -Order History- link of your User Account. Click on the respective order date for a detailed listing of the order.
    Note: keys are only shown if payment for order has been received.
  • Key will be supplied within 24 hours of purchase:  this means that the author/developer will email you your key. If after 24 hours you have not received please contact the respective developer/publisher/author directly for the key to be resent.

I KEEP BEING RETURNED TO THE SAME PAGE
Every time the system returns you to an entry page, it means that a required entry is missing. Please recheck all fields and fill in the missing information.
HOT TIP
: on the customer details entry page the -STATE- field is one customers most commonly forget.

FIRST TIME CUSTOMER, WHY IS IT SO COMPLICATED TO ORDER?
If this is your first purchase then this will be a two step process: all customers need a customer account.
Before the actual purchase process is initiated the system will ask you for your customer details (name, address, etc) so it can create a customer account. This is a one time event only and on all future purchases the system will know who you are already.

DOWNLOAD PROBLEMS: RECOMENDATIONS
Some of the files offered are quite large. While  we do not generally recommend the use any Download Managers,  however if you have difficulties  you may want to use Free Download Manager, which is freely usable and available at http://www.freedownloadmanager.org
ADSL and Cable Modem users will mostly find it not necessary to use a Download Manager at all.

I ordered various items... but nothing has been delivered
We carry products with different delivery forms. Most are automatic file download or registration key deliveries. However some products require that we manually issue a registration key that is then sent to you via email.  Should one of this products be among the various items you ordered then the entire order is halted until we process that one key manually. Officially this can take up to 24 hours... but normally it happens much quicker..

5) SUPPORT: WHERE DO I GET SUPPORT FOR MY PURCHASES
SimulShop.com can not and will not give any product related support for products purchased.
Product related support will always be given directly by the Developer, Author and or Publisher or Manufacturer.
Please check the respective product information page on SimulShop.com where in the Information Box on top of each products description  you will find a line titled SUPPORT. This line will always show information about where to turn for product related support!

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Perfect Flight - GENERAL AVIATION X SUPER BUNDLE
Perfect Flight - GENERAL AVIATION X SUPER BUNDLE
49.50
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